Help02 - V o x V o n

Because the Vonage service uses your Internet service and network devices, an Internet Service Provider (ISP), electricity, or network outage may cause a disruption in your service. Restarting your network devices gives your network a fresh start and can fix many technical problems. This process is also known as a network reboot or power cycle.

How to Restart Your Network

Disconnect the power cord from your Cable/DSL modem. The lights on the modem should go out.¹
Disconnect the power cord from your Network Router (if applicable). The lights on this device should also go out.¹
Unplug the power cable from your Voxvon Phone Adapter. Again, all lights should go out.
Leave all the devices unplugged for at least 60 seconds.
Plug the power cord back into the Cable/DSL modem and wait for all of the lights on the device to glow steadily. It may take up to one minute until the modem is ready.¹
Reconnect the power cord to the Network Router (if applicable) and wait for all of the lights to glow steadily. This also may take up to 60 seconds.¹
Plug in the power cord for the Voxvon Phone Adapter. The Phone Adapter should power up and reconnect to the Internet within one minute.

Once your Voxvon Phone Adapter connects to the Internet, it will authenticate with the Voxvon servers and become ready to make and receive calls. The "Ready" or "Phone" light will glow steadily. This light will blink intermittently if you have new Voicemail messages.

What Happens when I Restart My Network?

Your Cable/DSL modem re-establishes its connection with your ISP.
Each of your network devices re-establishes its settings, including IP address. This allows the devices to communicate successfully over the Internet.
Your Voxvon Phone Adapter is able to download the most up-to-date settings from the Voxvon network.
The audio settings of your Phone Adapter are updated for best quality.
The communication between your computer and Phone Adapter is re-established (if applicable).

¹ Please refer to your modem or router documentation for more information.

If you need further assistance getting your Voxvon service working, please Contact Us.